Delivering Bad News Messages
The economic downturn has affected all businesses. Consequently, many of us are now in the position of delivering bad news messages. It is not easy, but the way that message is communicated is...
View ArticleThinking on Your Feet—It’s not Impossible!
If you think it is impossible to think on one’s feet, you are not alone. Many business professionals dread speaking to senior level executives or important customers for fear their brains will freeze...
View ArticleWhat Tony Hayward Should Learn about Handling Tough Questions
Tony Hayward, CEO of BP Oil, has become a punching bag for Gulf Coast residents, as well as newscasters. His penchant for making insensitive and misleading statements may have done irreparable damage...
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How You Sabotage Your Success as a Presenter
Have you ever left a meeting wishing you had a chance for a “do over?” The bad impression you left is often indelible, and it may leave senior leaders questioning your capabilities. When we queried...
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Turn Tough Questions into Opportunities
Sales have been lost, projects stalled and promotions given to someone else all because of the way questions were answered. Your ability to handle tough questions is critical. Since questions can make...
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Think Before You Speak
The uncomfortable truth is that everyone is biased. Stereotypes about groups of people are ubiquitous. Some of these preconceived ideas or feelings operate at a level below consciousness, and these are...
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Communicating in the Age of the Pandemic
The year 2020 is like no other. Borders have closed, cities are on lockdown and stocks have plummeted to record lows. People are worried and the level of stress is not expected to lessen anytime soon....
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